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    Frequently Asked Questions

    Coronavirus (Covid-19) - Reservations & extended cancellation updates at Fraser Residence Blackfriars

    We are closely monitoring the Centers for Disease Control and Prevention and World Health Organisation’s statements regarding coronavirus (COVID-19) cases and following guidelines from these agencies and the local health departments. In response to the evolving marketplace conditions, Frasers Hospitality has implemented the following policies for existing and new reservations:

    • Existing Bookings <14nights:

    Waiver of change/cancellation fees for stays before 4th July 2020 *UK ONLY*

    Valid up to 48 hours before the scheduled arrival date. Any changes or cancellations after this time will result in the application of charges (in accordance with the terms and conditions of the rate booked)

    Bookings made after the 1st May 2020 for any future arrival date(s) – standard product terms, conditions and rate rules will apply

    Terms and conditions applies to direct bookings only.

    •  Existing Bookings >14Nights:

    Bookings >14 nights should contact the Reservations Department on Tel:+44 (0) 207341 5599 or email: sales.london@frasershospitality.com  for applicable terms and conditions

    • Postponement Policy <14 nights:

    Unconditional cancellation of any reservation for stays (14 nights or less) till 31 May 2020.

    For peace of mind, if you or your guest/s have booked with us for stays beyond 31 May 2020, you can, if you choose, postpone the stay for up to 12 months, from the original date of arrival if your booking was made on or before the 1st May 2020

    Rates and availability are subject to availability and cannot be guaranteed. Please enquire for the most upto date rates when postponing your booking. 

    For cancellation policies pertaining to long-stay (more than 14 days) bookings, please contact the Reservations Department on Tel:+44 (0) 207341 5599 or email: sales.london@frasershospitality.com directly for any revision in your itineraries.

    Policy updated as of the 20th March 2020 

    • Agency & non-direct Bookings

    Hotel by hotel policy applies and all customers/ bookings should contact the Reservations Department on Tel:+44 (0) 207341 5599 or email: sales.london@frasershospitality.com for applicable terms and conditions

    Waiver of change/cancellation fees for stays before 4th July 2020 *UK ONLY*

    Valid upto 48 hours before the scheduled arrival date. Any changes or cancellations after this time will result in the application of standard charges (in accordance with the terms and conditions of the rate booked)

    Bookings >14 nights should contact the Reservations Department on Tel:+44 (0) 207341 5599 or email: sales.london@frasershospitality.com for applicable terms and conditions

    Bookings made after the 1st May 2020 for any future arrival date (s) – standard product terms, conditions and rate rules will apply.

    Country specific travel policies are being updated in accordance with Government Covid19 Guidance.

    Coronavirus (Covid-19) updates when staying at Fraser Residence Blackfriars London

    In response to Coronavirus (COVID-19), additional safety and sanitisation measures are currently in effect at this property. Fraser Residence Blackfriars London’s health & safety measures include hand washing hygiene, hand sanitiser dispensers, high level cleaning specifications throughout all guest and common areas as well as back of house.

    Due to Coronavirus (COVID-19), Fraser ResidenceBlackfriars London is taking steps to help protect the safety of guests and staff and therefore we request you to practice social distancing during your stay. For the foreseeable future, it is important that we work together to support these efforts. As a result, certain services and amenities may be reduced or unavailable.

    Please note, that Fraser Residence Blackfriars London’s housekeeping protocol has changed. The property is providing weekly housekeeping service only for stays of 8 nights +. Short stays will not receive any service during these unprecedented times.

    Fraser Residence Blackfriars London will not accept cash as a form of payment to stop the spread of cross contamination.

    We accept Key workers at Fraser Residence Blackfriars London so get in touch at sales.london@frasershospitality.com

    Where can I find the best rates for Fraser Residence Blackfriars?

    The best rates for Fraser Residence Blackfriars can be found on our website www.frasershopsitality.com or through our reservations department sales.london@frasershospitality.com

    What kind of services and facilities do you offer at Fraser Residence Blackfriars?

    We provide impeccable accommodation services at Fraser Residence Blackfriars, both on short and long term basis. Additional services include, dry cleaning and laundry, housekeeping, taxi services, mail and messaging, business centre and wireless broadband.

    How do I get to Fraser Residence Blackfriars?

    Fraser Residence Blackfriars is located in the heart of the city and easily accessible on many of London’s various transport services. It is just a few minutes walk from the London Blackfriars Station and serviced by the Circle, District and National rail.

    How to reach Fraser Residence Blackfriars from the airport?

    Directions to Fraser Residence Blackfriars:

    From Gatwick, take the Gatwick Express to London Victoria and then change to District or Circle line to Blackfriars.
    From London City Airport, take the DLR to Bank, walk to Monument and take the District or Circle line to Blackfriars.
    From Heathrow, take the Heathrow express to Paddington, take the Bakerloo and change at Embankment for the District or Circle line to Blackfriars.

    Do you provide internet access at Fraser Residence Blackfriars?

    Yes we provide a secure and reliable wireless broadband service at Fraser Residence Blackfriars.

    Where can we eat near Fraser Residence Blackfriars?

    Several restaurants, café’s and bars are located within a 10 minute walk of Fraser Residence Blackfriars.

    How can I make the most of my time in London while staying at Fraser Residence Blackfriars?

    Our reception at will Fraser Residence Blackfriarsl be delighted to help you with any questions about this great city. Please dial +44 (0) 207 220 8600 for further information.

    When is the check-in time for Fraser Residence Blackfriars?

    Check-in at Fraser Residence Blackfriars is from 4pm (Early check in is available subject to availability)

    When is the check-out time at Fraser Residence Blackfriars?

    Check-out at Fraser Residence Blackfriars is 11am (Late check out is available subject to availability)

    Do you serve breakfast at Fraser Residence Blackfriars?

    We do not serve breakfast at Fraser Residence Blackfriars but there are several café’s within walking distance.

    Do you have a laundry room at Fraser Residence Blackfriars?

    No we do not have a laundry room at Fraser Residence Blackfriars. However, you have a washer / dryer in your apartment and we provide a laundry and dry cleaning service.

    Do you have a fitness suite at Fraser Residence Blackfriars?

    No we do not have a fitness centre at Fraser Residence Blackfriars. However, there are gyms within a 15-20minute walk away.

    Where can I go for shopping near Fraser Residence Blackfriars?

    For the best shopping near Fraser Residence Blackfriars we would recommend taking the tube to High Street Kensington (District or Circle line)

    Which type of beds do you have at Fraser Residence Blackfriars?

    We have double beds at Fraser Residence Blackfriars.

    What is your cancellation policy at Fraser Residence Blackfriars?

    For our Fraser Residence Blackfriars cancellation policy, please contact our Reservations on +44(0) 207 341 5599

    Where can I find the closest bank, ATM and exchange office to Fraser Residence Blackfriars?

    The closest banking facilities are a 5 minute walk away from Fraser Residence Blackfriars.

    Do you provide newspapers at Fraser Residence Blackfriars?

    Unfortunately we do not offer newspapers at Fraser Residence Blackfriars. 

    Is there a supplement for children at Fraser Residence Blackfriars?

    No, there is not a supplement for children at Fraser Residence Blackfriars.

    Are the suites at Fraser Residence Blackfriars disabled-friendly?

    Unfortunately we do not have suites at Fraser Residence Blackfriars designed for wheelchair users. 

    Do you accept pets at Fraser Residence Blackfriars?

    We do not accept pets at Fraser Residence Blackfriars.

    Do you provide extra beds and baby cots at Fraser Residence Blackfriars?

    We do supply both items at Fraser Residence Blackfriars. An extra bed is £105 + VAT per week. A baby cot is free of charge.

    Do you provide parking at Fraser Residence Blackfriars?

    We do not have an onsite car park at Fraser Residence Blackfriars but there is one a 10 minute walk away.

    What are the reception opening hours at Fraser Residence Blackfriars?

    Fraser Residence Blackfriars does not have a reception. You can contact our City reception on +44 (0) 20 7220 8600 and they will assist you.

    Do you provide a shuttle service to the airport from Fraser Residence Blackfriars?

    We do not provide a shuttle service at Fraser Residence Blackfriars but we can organise taxis to take you back and forth.